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Companies with The Best Customer Service Case Studies

Customer service plays an underrated role for the company. Recognize the needs of consumers, serve friendlyly, politely, and deftly, provide solutions to the problems facing consumers, up to offering special packages or discounts.

In order to continue to meet the needs of the service, the company feels the need to have qualified human resources in its customer service team. Some companies are able to do this and even get awarded as the company with the best customer service.

What companies? Let’s take a look at the three big companies with the best service.

1. Chick-Fil-A

In the restaurant category, Chick-Fil-A is the champion. Chick-Fil-A is an American fast food restaurant with a franchise system. Chick-Fil-A was ranked first by Forbes in 2018 as the company with the best customer service. These results are based on surveys conducted by MS Money and the American Customer Satisfaction Index (ACSI). The majority of people who filled out the survey stated that Chick-Fil-A has clean, fast service, and the staff are very polite to customers.

Chick-Fil-A staff are known to often say the words ‘please’ and ‘thank you’, things that seem small but very appreciative of consumers. It’s appropriate that you’ll feel good when you go to a place that makes you feel appreciated.

2. Amazon

Out of the E-Commerce category, Amazon still holds the highest position. Amazon was founded under the initial name Cadabra in 1994 by Jeff Bezos. The company started with an initial seed investment of $1 Million from Jeff’s family and friends. Cadabra changed its name to amazon com in 1995.

Amazon first emerged as an online bookstore before eventually switching to a wide range of goods trading platforms. In addition to customer service officers, all Amazon employees are always required to treat consumers like kings. Amazon holds the principle of focusing heavily on the needs of consumers. Amazon knows the needs and styles of customer shopping in the present and future. This makes Amazon a competitive and more advanced advantage over its competitors.

In managing Amazon, Jeff Bezos is very good at reducing marketing costs for the sake of consumer pleasure. Bezos reduces advertising costs, which makes shipping free. Free delivery fees and the lowest prices make Amazon the number one choice of its customers.

3. Lexus

Lexus is a special division of Toyota that provides products for luxury car lovers around the world. In addition to being famous for the quality of its cars, Lexus is also famous for its excellent service quality among world-class automotive brands. Lexus has a very satisfying customer service.

Since about five or six years ago, Lexus released a service called Concierge Service. Concierge Service is a service that provides convenience for consumers not only selling them luxury cars, but also overall comfort packages on the go or when they service their vehicles even if your car is having problems or you are stuck in problems on the road such as floods and other natural disasters.

The services provided by Lexus make it easy for consumers to perform regular vehicle service wherever they are, whether on the go, home or work. So consumers don’t have to come to Lexus Gallery to do their vehicle service.

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